AdvoCare® strives to enhance our digital experience and best serve the needs of all our customers. As a result, today we are rolling out a change to our login process that will affect some of our customers.

What is the change?

AdvoCare.com is moving away from using numeric Account ID #’s as login usernames (ex. Username: 12345678). Instead, customers should begin using their primary email address on file as their login username (ex. username: janedoe@AdvoCare.com).

You will notice a slight change to the login box (right), the Username box will read “Email/ID” until August 2, 2021, at which point it will simply read “Email”.

Will I be affected?

If you fit into one of the three following scenarios, you are affected

    1. You currently use your numeric Account ID# for your Username when you log in to AdvoCare.com. 
    2. You currently use a different email address for your username that isn’t listed as your primary account email address on file with AdvoCare®
    3. You currently use a Username that is not an email address (ex-username: janedoe) when you log in to AdvoCare.com. 
AdvoCare.com will no longer recognize these three previous methods as your Username after August 11, 2021. The website will ONLY recognize your primary email address as your Username after this date.
AdvoCare® will also have sent you an email on July 16, 2021 notifying you of the change.

What do I need to do?

Just start using your account primary email address as your Username – it has already been set up for you! Your password will remain the same until you change it.

What if I don’t know my primary email address on file?

Log on to AdvoCare.com and look at your user profile to see what email address is listed.

What if I need to update my primary email address on file?

The AdvoCare® Customer Service team can assist with this change. Please get in touch with them at 1-800-542-4800.

Need further assistance?

If you need any assistance accessing your account please contact Customer Service at 1-800-542-4800.

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